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Do I need to create a new account to place an order with Magic Group?
Yes, you will need to register a new account specifically for Magic Group. Accounts from HoneydewUSA cannot be used for Magic Group.
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Account and Ordering
When does the pre-order period start and end?
The pre-order period lasts for two weeks, starting on Tuesday morning and ending on Monday night.
Will all products go into production?
Not all products are guaranteed to reach the production stage. It depends on the total sales volume of each style. You can monitor the progress on the product page.
What happens if a product doesn't meet the production goal?
If a product doesn't reach the required sales goal, we will initiate a refund for the corresponding orders.
Can I edit my order after it has been placed?
• Once your order is placed, we CAN NOT alter it in any way. Please double-check all details of your order prior to completing payment. *No adjustments will be made once an order is submitted*.
How do I cancel my order?
Cancellations after the preorder period are subject to a 30% cancellation fee. Please email [email protected] as soon as possible if you need to cancel an order.